Technical Training & Customer Service designed specifically for your entry to mid-level installers
No Stress installations prepares installers to deliver the full value that Trane's high efficiency systems provide. It helps the installers understand how important they are to the "No Pressure Selling" process. No Stress Installations provides fast-paced technical training which can be immediately implemented in the field coupled with customer service instruction which makes sure the customer receives all the comfort they expect.
EVERYONE WINS!
- The Comfort Consultant enjoys more referrals from satisfied customers
- The Customer receives the comfort they said they wanted ... and more!
- The Installers are prepared to do the job right the first time
- The Dealer realizes added profits, an en chanced team environment and a source of new customers for years to come!
WHAT YOU WILL LEARN:
75% Technical Instruction
- Basic Refrigeration and Charging - charging by weight and introduction to super heat
- Electrical Wiring - High and low voltage made easy, understanding ladder diagrams and schematics
- Furnace Venting - Guideline and installation techniques for 80% and 90% efficiencies
- Air Flow Dynamics and Duct Sizing - Industry studies illustrating the importance of proper installation procedures
25% Customer Service
- Motivate installers to become customer service professionals
- Introduce customer rapport building techniques
- Instruction in discover of customer expectations